SHIPPING & RETURNS

DELIVERY & RETURNS INFORMATION

DELIVERY

We are delighted to offer complimentary standard shipping for most of our orders, both domestically and internationally. Shipping times will be determined during checkout and vary based on your destination country. Here are the estimated delivery times for our shipping options:

  • DHL EXPRESS: 1-2 working days

  • DHL EXPRESS INTERNATIONAL: 2-3 working days

  • DHL STANDARD: 3-4 working days

  • DHL STANDARD INTERNATIONAL: 5-6 working days

  • DHL NEXT DAY DELIVERY (if available): Next working day

Please be aware that international orders may be subject to import duties and taxes. We make every effort to calculate these in advance to prevent any additional fees upon arrival.

Once your order is placed, you can anticipate receiving it within 3-4 working days if you have chosen our standard shipping option.

RETURNS

Your satisfaction is our priority. If for any reason you are not content with your purchase or wish to return an item, you have up to 20 days from the date of receiving your order to do so. To facilitate a return, please contact our customer care team at info@thecrownshoes.com, and they will promptly assist you with the return process. Please ensure that the items you intend to return are in perfect condition and in their original packaging, including the shoe box and dust bags. If the item is damaged, we cannot guarantee a full refund; thus, we recommend ensuring that the items are well protected and returned in their original packaging.

EXCHANGES

We also offer exchanges for our products, provided that the returned item is in perfect condition. To initiate an exchange, please contact our customer care team at info@thecrownshoes.com, and they will promptly assist you.

RETURNS FEES

We are pleased to announce that returns are free of charge, making your shopping experience even more convenient. Shipping fees for returns may vary depending on your shipping country, but rest assured, there will be no additional charges for returning your items.

At Crown, we strive to provide the best service and ensure your satisfaction throughout your shopping journey.

Thank you for choosing us as your preferred destination for luxury footwear.